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Shipping & Returns

► Free Carriage to UK Mainland, for orders over £50.
► Just £3.90 for smaller orders.

Shipping Info

All our shipping is undertaken by Royal Mail and/or designated Courier, we aim to have your product dispatched with 48hrs of receiving your order (normal office hours apply)

Returns Policy

Due to the nature of our online site, and the products listed, we Gordon Ellis & Co have a strict return policy for all products in line with your statutory rights. Contact Quality Department before returning any goods. Due to the nature of the goods, products will not be accepted for return once used. Please contact us to arrange replacements.

Distance selling regulations

Consumers who buy from Gordon Ellis Direct are covered by the Distance Selling Regulations. Here are our obligations to our customers:

1. If you have bought an item from us online or by post, you have the right to cancel your contract at any time up to seven working days after the day you received the ordered goods.

2. If you decide to return item(s), please inform us by writing or in an email. A phone call can’t be accepted.

3. Please be aware that you have a statutory duty to take reasonable care of the goods and that some goods can’t be returned “by reason of their nature”. This means that, for hygiene reasons, certain intimate products such as toilet seats or bath seats cannot be returned under Distance Selling Regulations if they have been used. However, we will still refund you if they are faulty.

Gordon Ellis Direct will refund the full price of returned goods. This will include the cost of the original delivery, unless you are only returning part of an order.

You will be required to send the goods back at your own cost, unless the goods are faulty.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.